退款政策
Refund Policy
最后更新 · Last updated 2026-10-21
电子书
- 电子书是数字商品，下载后不退款。
- 付款后还没有下载过的，可以在付款后 14 天内申请全额退款。
- 以下情况不受上面限制，我们会补发或者退款：重复付款；文件损坏、打不开，而我们无法提供可用的文件；付了款却没收到书。
播客年卡
- 购买或开通后 14 天内，可以全额退款，不问原因。
- 超过 14 天的，不按剩余时间退款。
- 自动续费的年度会员可以随时取消续费；取消后，已付费的这一年照常可以收听，到期后不再扣费。续费扣款后 14 天内，同样可以申请全额退款。
怎么申请
- 写信到 kefu@1week8days.com，附上付款时填的邮箱和订单号（或付款时间和金额）。
- 我们核实后原路退回：微信支付退回微信，支付宝退回支付宝，信用卡退回原卡。通常 7 个工作日内处理完，到账时间取决于支付渠道。
- 退款后，这笔订单的下载链接和收听权限会失效。
本政策不影响你依照所在地法律（包括新西兰《消费者保障法》）享有的权利。
English
Ebooks
- Ebooks are digital goods and are not refundable once downloaded.
- If you have not downloaded your ebook, you may request a full refund within 14 days of payment.
- Regardless of the above, we will replace the file or refund you if you were charged twice, if the file is damaged or will not open and we cannot provide a working copy, or if you paid but did not receive the book.
Podcast annual pass and membership
- You may request a full refund within 14 days of purchase or activation, for any reason.
- After 14 days, we do not offer refunds for the remaining period.
- You can cancel automatic renewal at any time. You keep access until the end of the paid year and will not be charged again. A renewal charge can also be refunded in full if requested within 14 days.
How to request a refund
Email kefu@1week8days.com with the email address used at checkout and your order number (or the payment time and amount). Refunds go back to the original payment method (WeChat Pay, Alipay or card), are usually processed within 7 business days, and arrival time depends on the payment provider. Download links and listening access for a refunded order are revoked.
This policy does not affect your rights under applicable law, including the New Zealand Consumer Guarantees Act.